Personal profile
Education
12/2017 - date PhD Department of Commerce Manipal Academy of Higher Education, Doctoral Thesis: “Linkages between service recovery system and customer justice perception: A model of employee service recovery performance”.
06/2010 – 04/2012 Master of Business Administration – Human Resource Management School of Management Manipal Academy of Higher Education Master’s Thesis: "Safety Audit at Construction Site"
07/2004 - 04/2007 Bachelor of Computer Application (First Class honor’s) Majors: Computers Gogte College of Commerce, Karnatak University, Dharwad Thesis: "Speech Recognition for Linux"
07/2015 - 12/2015 Functional Certification Programme Majors: Logistics and Supply Chain Management Confederation of Indian Industry – Institute of Logistics, Chennai
01/2018 – 02/2018 Functional Certification Programme Majors: Project Management: The Basics for Success University of California, Irvine Extension.
Professional Information
Highly developed research qualitative and analytical skills with a strong
capacity to conduct independent research
• Demonstrated ability to develop goals, objectives and implement strategies through lesson planning and teaching experience
• Proven ability to conceptualize problems and develop well-reasoned and integrated solutions, as demonstrated throughout PhD and Honor’s research
• Working knowledge of Word, Excel, PowerPoint and Statistical Package for Social Scientists
• Proficient in Supply Chain and Logistics Business Portfolio
• Handled various portfolios as coordinator under Sports, Website Management & Hostel.
Creative Works
Develop and deliver focused education programs across specific areas of SCM
• Organize seminar for stakeholders in the areas of SCM
• To develop and deliver development programmes for faculty and
Management professionals.
• Collaboration with Industry association like CII – IL, Krishnapatanam Port and Safeducate Learning Pvt Ltd.
Research interests
Strategic Management, Service Operations and Logistics & Supply Chain
Experience
13.5 years teaching; 8 years industry consultant
Education/Academic qualification
Manipal Academy of Higher Education, Manipal
External positions
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Dark Side of Work Engagement: Curvilinear Effects on Service Recovery
Abhishek, S., Rao, K. P., Pai, Y. P., Sethumadhavan, L., Prabhu, N. K. P. & Pai, R. Y., 2025, In: Review of Integrative Business and Economics Research. 14, 2, p. 555-572 18 p.Research output: Contribution to journal › Article › peer-review
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When 'more' is not 'enough' in restaurants: do the challenge demands and service recovery performance compel a negative influence of the service recovery system on customer justice perceptions?
Abhishek, S. R. K. P., Yogesh, P. P., Sethumadhavan, L. & Nandana, P. K. P., 2025, In: International Journal of Services and Operations Management. 50, 2, p. 170-196 27 p.Research output: Contribution to journal › Article › peer-review
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Linkages between service recovery system and customer justice perceptions: A multi-level model of employee service recovery performance
Rao, A. S., Pai P, Y. & Sethumadhavan, L., 2024, In: F1000Research. 12, 947.Research output: Contribution to journal › Review article › peer-review
Open Access1 Link opens in a new tab Citation (Scopus) -
Service recovery system and service recovery in retail banks: a multilevel analysis
Rao, A. S., Pai P, Y., R Kamath, P., Sethumadhavan, L., Prabhu, N. & Pai, R. Y., 2024, In: Cogent Business and Management. 11, 1, 2349260.Research output: Contribution to journal › Article › peer-review
Open Access3 Link opens in a new tab Citations (Scopus) -
Underlying assumptions in team effectiveness research: An application of problematization methodology
Prabhu K.P, N., Pai, R. Y. & Abhishek, A. S., 01-01-2019, In: Cogent Economics and Finance. 7, 1, 1658418.Research output: Contribution to journal › Article › peer-review
Open Access3 Link opens in a new tab Citations (Scopus)