Research output per year
Research output per year
Personal profile
Research Interests
Business, Marketing Management
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
Education/Academic qualification
A Study of Work Life Balance Among Women Employees Working in IT Industries in Bangalore
Award Date: 06-03-2013
Award Date: 09-01-2010
Personal Management and Industrial Relations
Award Date: 12-12-1998
External positions
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Dive into the research topics where Lakshminarayanan Sethumadhavan is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Collaborations and top research areas from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
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Assessing the role of social support in tackling workplace incivility: a systematic review
Amin Dlima, S., Lakshmi Narayanan, S., Pai P, Y. & Pai, R. Y., 2025, In: Cogent Business and Management. 12, 1, 2437145.Research output: Contribution to journal › Review article › peer-review
Open Access -
Dark Side of Work Engagement: Curvilinear Effects on Service Recovery
Abhishek, S., Rao, K. P., Pai, Y. P., Sethumadhavan, L., Prabhu, N. K. P. & Pai, R. Y., 2025, In: Review of Integrative Business and Economics Research. 14, 2, p. 555-572 18 p.Research output: Contribution to journal › Article › peer-review
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When 'more' is not 'enough' in restaurants: do the challenge demands and service recovery performance compel a negative influence of the service recovery system on customer justice perceptions?
Abhishek, S. R. K. P., Yogesh, P. P., Sethumadhavan, L. & Nandana, P. K. P., 2025, In: International Journal of Services and Operations Management. 50, 2, p. 170-196 27 p.Research output: Contribution to journal › Article › peer-review
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Linkages between service recovery system and customer justice perceptions: A multi-level model of employee service recovery performance
Rao, A. S., Pai P, Y. & Sethumadhavan, L., 2024, In: F1000Research. 12, 947.Research output: Contribution to journal › Review article › peer-review
Open Access1 Citation (Scopus) -
Service recovery system and service recovery in retail banks: a multilevel analysis
Rao, A. S., Pai P, Y., R Kamath, P., Sethumadhavan, L., Prabhu, N. & Pai, R. Y., 2024, In: Cogent Business and Management. 11, 1, 2349260.Research output: Contribution to journal › Article › peer-review
Open Access