Swati Haridas Deshani

• Name: Ms. Swati Haridas Deshani
• Current Designation: Assistant Professor (Senior Grade) – Accommodation Operations
• Institution: Welcomgroup Graduate School of Hotel Administration (WGSHA), Manipal
• Educational Qualification:
• Ph.D. (Pursuing) in Hotel Management – Vivekananda Global University, Jaipur (Expected 2026)
• MBA in Hospitality Management – Amity University, Uttar Pradesh (2022)
• BBA in Hotel & Tourism Management – Anand Institute of Management Sciences, Anand (2012)
• Professional Summary:
• Over 10 years of combined academic and industry experience in hospitality education and operations.
• Expertise in Accommodation Operations, Curriculum Design, Pedagogical Innovation, and Research Mentorship.
• Strong commitment to integrating sustainable practices, technology, and experiential learning in hospitality education.
• Research & Publications:
• Authored Scopus-indexed research papers and book chapters focusing on sustainable hospitality, Gen Z behavior, and AI-driven service practices.
• Regular contributor to national and international journals and conferences in hospitality and tourism management.
• Patents & Design Registrations:
• LIDAR-Enabled Hotel Carpet Stain Detection Apparatus – Registered Design (No. 439461-001, Govt. of India, 2024).
• Patent: Implementing Six Sigma Methodology in the Fast-Food Business (Patent ID: 00000431).
• Professional Activities:
• In charge of Professional Skills Development, Pastoral Activities, and Cultural Club at WGSHA.
• Actively mentors students in research projects and academic skill-building.
• Professional Profiles:
• LinkedIn: linkedin.com/in/swati-deshani-078a7871
• ORCID ID: 0009-0006-5016-2683
• SCOPUS ID: 59931235900

1). Innovative Research & Design
• Co-designed a LIDAR-Enabled Hotel Carpet Stain Detection Apparatus (Design No. 439461-001, Govt. of India, 2024).
• Contributed to a patent on Six Sigma methodology in the fast-food business (Patent ID: 00000431).
2). Academic & Pedagogical Innovation
• Integrated digital learning platforms (LMS: Canvas) and experiential teaching methods in hospitality education.
• Developed industry-aligned curriculum modules for Accommodation Operations.
3). Research Publications & Visibility
• Published Scopus-indexed papers and book chapters on sustainable hospitality, AI-driven service sectors, and workplace ethics.
• Regularly presents research at national and international conferences.
4). Industry & Professional Engagement
• Trainer for ITC Infotech “Hospitality 201” (2024) and team member for G20 Delegates Hospitality (2023).
• Leads Professional Skills Development and Cultural Club at WGSHA, fostering creativity and leadership among students.
5). Digital & Scholarly Identity
• Active on LinkedIn, ORCID, and Scopus, enhancing academic and professional visibility.

• Sustainable Hospitality Practices – Exploring eco-friendly hotel operations, green innovations, and responsible tourism.
• Generation Z and Hospitality Experience – Understanding Gen Z perceptions, expectations, and behavioral trends in the service sector.
• Workplace Well-Being and Organizational Behavior – Studying employee satisfaction, motivation, and ethical workplace culture in hospitality.
• AI and Digital Transformation in Service Operations – Investigating the role of artificial intelligence and automation in enhancing guest experience and operational efficiency.
• Pedagogical Innovations in Hospitality Education – Developing experiential and technology-driven teaching methods for future hospitality professionals.
• Quality Management and Process Improvement – Applying Six Sigma and lean methodologies to optimize hospitality service quality.

• Sustainable Hospitality Practices – Exploring eco-friendly hotel operations, green innovations, and responsible tourism.
• Generation Z and Hospitality Experience – Understanding Gen Z perceptions, expectations, and behavioral trends in the service sector.
• Workplace Well-Being and Organizational Behavior – Studying employee satisfaction, motivation, and ethical workplace culture in hospitality.
• AI and Digital Transformation in Service Operations – Investigating the role of artificial intelligence and automation in enhancing guest experience and operational efficiency.
• Pedagogical Innovations in Hospitality Education – Developing experiential and technology-driven teaching methods for future hospitality professionals.
• Quality Management and Process Improvement – Applying Six Sigma and lean methodologies to optimize hospitality service quality.

Assistant Professor (Senior Grade) – Accommodation Operations
Welcomgroup Graduate School of Hotel Administration (WGSHA), Manipal
September 2022 – Present

Teaching undergraduate and postgraduate courses in Hotel Management.

Leading curriculum design aligned with industry standards and academic research.

Mentoring students in career development, research, and skill enhancement.

Actively involved in departmental coordination and academic event management.

Assistant Professor – Accommodation Operations
Vivekananda Institute of Hotel and Tourism Management, Rajkot
July 2018 – September 2022

Designed and delivered practical and theory courses in housekeeping and front office operations.

Organized seminars, conferences, and workshops for professional networking.

Guided students in internship training and hospitality research projects.

Reservation Executive – Front Office
Hotel Fortune Park JPS Grand (ITC Group), Rajkot
September 2017 – July 2018

Handled room reservations and guest correspondence with accuracy and efficiency.

Implemented upselling techniques to enhance revenue performance.

Reservation Supervisor – Front Office
Caspia Hotel (SAMHI Group), Ahmedabad
May 2015 – September 2017

Supervised reservation operations and trained front office staff.

Applied yield management strategies for effective room rate optimization.

Room Service Order Taker – Room Service Department
Novotel Hotel (Accor Group), Ahmedabad
September 2014 – May 2015

Coordinated in-room dining orders ensuring guest satisfaction and timely service.

Room Service Order Taker – Room Service Department
Radisson Hotel (Kandla)
July 2013 – July 2014

Streamlined service processes and maintained high guest service standards.

Awards and recognition:

First Rank – Paper Presentation at the National Conference, Vivekananda Global University, Jaipur (2023).

Best Trainee Award – Taj Lake Palace, Udaipur (2011).

Best Employee of the Month – Radisson Hotel Kandla and Caspia Hotel, Ahmedabad (Multiple Occasions).

Trainer Recognition – ITC Infotech “Hospitality 201” Program (2024).

Team Member (Hospitality Services) – G20 Delegates Hospitality, ITC Hotels (2023).

Certification of Excellence – Pre-Opening Team, Radisson Hotel Kandla (2014).

Certification in Hospitality Training – Awarded by the Government of India for Class III employee hospitality training initiative.