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A Framework for Customer Engagement Behaviour in the Financial Services Industry: A Critical Review of Evidence
Archana Nayak Kini,
Savitha Basri
Manipal Institute of Management, Manipal
Research output
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Contribution to journal
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Article
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peer-review
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Citation (Scopus)
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Social Sciences
Service Industries
100%
Evidence
100%
Customer
100%
Advocacy
27%
Trust
18%
Search
18%
Loyalty
18%
Aspiration
18%
Databases
9%
Paper
9%
Technology
9%
Influence
9%
Intervention
9%
Emotions
9%
Decision
9%
Comparison
9%
Empowerment
9%
Customer Loyalty
9%
INIS
reviews
100%
industry
100%
comparative evaluations
25%
interventions
25%
values
25%
guidelines
25%
switches
25%
Psychology
Behavior
100%
Critical Review
100%
Emotion
27%
Expectations
18%
Research
9%
Empowerment
9%
Computer Science
Financial Service Industry
100%
Service
9%
And-States
9%
Relationship Quality
9%
Boolean Search
9%
Published Research
9%
Customer Behavior
9%
Customer Empowerment
9%
Economics, Econometrics and Finance
Services Industry
100%