An empirical study on consumer attitude and intention towards online shopping

Priya Sethuraman, Jayanthi Thanigan

Research output: Contribution to journalArticlepeer-review

17 Citations (Scopus)


Keeping in step with global practices, the Indian subcontinent too is witnessing a change in the shopping attitude of the consumers, reflecting a steady shift from traditional brick-and-mortar stores towards online shopping. Factors such as the deeper penetration of the internet and the easy accessibility of Smartphones, supplemented by changing lifestyles, have all triggered a rise in this trend. The study seeks to identify the factors that influence the perceived quality of a website and also analyse the effect of these factors towards consumers online purchase intention in the Indian continent. Further, it tries to establish how factors such as perceived quality, trust, and attitude towards online shopping influence a consumer’s online purchase intention. The findings of the study reveal that perceived quality helps to win over the trust of the consumers, which then motivates them to make an online purchase, thus inducing a positive online purchase intention.

Original languageEnglish
Pages (from-to)145-166
Number of pages22
JournalInternational Journal of Business Innovation and Research
Issue number2
Publication statusPublished - 2019

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Management of Technology and Innovation


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