Antecedents and consequences of contract out services of various star category hotels in Bengaluru

Naresh Nayak, Narayan Prabhu, P. Senthilkumaran, Ragini Arora

Research output: Contribution to journalArticlepeer-review


The study is conducted to investigate and analyse the effects of outsourcing over organizational performance among the hotels based on their star categories in Bengaluru (India). Comparing the outsourcing decisions among various hotels based on their star rating enabled us to find out the activities currently being outsourced in hotels. Data was collected through a survey using closed ended questionnaire. Among the managers a response rate of 249 was received. This study illustrates that outsourcing reduces the workload of the operational departments. Further the results concluded that improvement in assets and profits, room sales and employee satisfaction has a strong significance with cost factors. Positive antecedents directly correlates with the outsourcing and its influence on organisational performance. Managers believed that outsourcing is a cheaper option to perform operations as compared to the same operations performed by hotel staff. Among the negative antecedents managers and decision makers believe that once a decision to outsource a particular activity is made and implemented, it cannot be reversed back.

Original languageEnglish
Pages (from-to)2185-2196
Number of pages12
JournalJournal of Advanced Research in Dynamical and Control Systems
Issue number2 Special Issue
Publication statusPublished - 01-01-2019

All Science Journal Classification (ASJC) codes

  • General Computer Science
  • General Engineering


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