Application of Chatbot for consumer perspective using Artificial Intelligence

Abhishek Savanur; M. Niranjanamurthy; M. P. Amulya; P. Dayananda

doi:10.1109/ICCES51350.2021.9488990

Application of Chatbot for consumer perspective using Artificial Intelligence

Abhishek Savanur
, M. Niranjanamurthy
, M. P. Amulya
, P. Dayananda

Manipal Institute of Technology, Bengaluru

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

27 Citations (Scopus)

Abstract

ChatBot can be described as software that can chat with people using artificial intelligence. A chatbot is a PC program that reenacts human discussion through voice orders or text visits or both. Chatbot, short for chatter-bot, is a man-made reasoning (AI) include that can be implanted and utilized through any significant informing applications. This software are recycled to achieve tasks such as rapidly responding to consumers, informing them, assisting to purchase products and providing better service to customers. This research paper showing how a chatbot can be created through demonstration as well as their applications of chatbots in numerous areas such as traveling, banking, health, customer call centers and e-commerce. Additionally, the results of an example chatbbot for online food order service developed in the e-commerce domain is presented using Dialog-flow engine and Facebook Messanger. This research work represents the Chat flow, components of a chatbot, Implementation using Dialogflow.

Original language	English
Title of host publication	Proceedings of the 6th International Conference on Communication and Electronics Systems, ICCES 2021
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	1479-1483
Number of pages	5
ISBN (Electronic)	9781665435871
DOIs	https://doi.org/10.1109/ICCES51350.2021.9488990
Publication status	Published - 08-07-2021
Event	6th IEEE International Conference on Communication and Electronics Systems, ICCES 2021 - Coimbatre, India Duration: 08-07-2021 → 10-07-2021

Publication series

Name	Proceedings of the 6th International Conference on Communication and Electronics Systems, ICCES 2021

Conference

Conference	6th IEEE International Conference on Communication and Electronics Systems, ICCES 2021
Country/Territory	India
City	Coimbatre
Period	08-07-21 → 10-07-21

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

All Science Journal Classification (ASJC) codes

Computer Science Applications
Control and Optimization
Instrumentation
Computer Networks and Communications

Access to Document

10.1109/ICCES51350.2021.9488990

Cite this

Savanur, A., Niranjanamurthy, M., Amulya, M. P., & Dayananda, P. (2021). Application of Chatbot for consumer perspective using Artificial Intelligence. In Proceedings of the 6th International Conference on Communication and Electronics Systems, ICCES 2021 (pp. 1479-1483). Article 9488990 (Proceedings of the 6th International Conference on Communication and Electronics Systems, ICCES 2021). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICCES51350.2021.9488990

Savanur, Abhishek ; Niranjanamurthy, M. ; Amulya, M. P. et al. / Application of Chatbot for consumer perspective using Artificial Intelligence. Proceedings of the 6th International Conference on Communication and Electronics Systems, ICCES 2021. Institute of Electrical and Electronics Engineers Inc., 2021. pp. 1479-1483 (Proceedings of the 6th International Conference on Communication and Electronics Systems, ICCES 2021).

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title = "Application of Chatbot for consumer perspective using Artificial Intelligence",

abstract = "ChatBot can be described as software that can chat with people using artificial intelligence. A chatbot is a PC program that reenacts human discussion through voice orders or text visits or both. Chatbot, short for chatter-bot, is a man-made reasoning (AI) include that can be implanted and utilized through any significant informing applications. This software are recycled to achieve tasks such as rapidly responding to consumers, informing them, assisting to purchase products and providing better service to customers. This research paper showing how a chatbot can be created through demonstration as well as their applications of chatbots in numerous areas such as traveling, banking, health, customer call centers and e-commerce. Additionally, the results of an example chatbbot for online food order service developed in the e-commerce domain is presented using Dialog-flow engine and Facebook Messanger. This research work represents the Chat flow, components of a chatbot, Implementation using Dialogflow.",

author = "Abhishek Savanur and M. Niranjanamurthy and Amulya, \{M. P.\} and P. Dayananda",

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month = jul,

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doi = "10.1109/ICCES51350.2021.9488990",

language = "English",

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Savanur, A, Niranjanamurthy, M, Amulya, MP & Dayananda, P 2021, Application of Chatbot for consumer perspective using Artificial Intelligence. in Proceedings of the 6th International Conference on Communication and Electronics Systems, ICCES 2021., 9488990, Proceedings of the 6th International Conference on Communication and Electronics Systems, ICCES 2021, Institute of Electrical and Electronics Engineers Inc., pp. 1479-1483, 6th IEEE International Conference on Communication and Electronics Systems, ICCES 2021, Coimbatre, India, 08-07-21. https://doi.org/10.1109/ICCES51350.2021.9488990

Application of Chatbot for consumer perspective using Artificial Intelligence. / Savanur, Abhishek; Niranjanamurthy, M.; Amulya, M. P. et al.
Proceedings of the 6th International Conference on Communication and Electronics Systems, ICCES 2021. Institute of Electrical and Electronics Engineers Inc., 2021. p. 1479-1483 9488990 (Proceedings of the 6th International Conference on Communication and Electronics Systems, ICCES 2021).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Application of Chatbot for consumer perspective using Artificial Intelligence

AU - Savanur, Abhishek

AU - Niranjanamurthy, M.

AU - Amulya, M. P.

AU - Dayananda, P.

PY - 2021/7/8

Y1 - 2021/7/8

N2 - ChatBot can be described as software that can chat with people using artificial intelligence. A chatbot is a PC program that reenacts human discussion through voice orders or text visits or both. Chatbot, short for chatter-bot, is a man-made reasoning (AI) include that can be implanted and utilized through any significant informing applications. This software are recycled to achieve tasks such as rapidly responding to consumers, informing them, assisting to purchase products and providing better service to customers. This research paper showing how a chatbot can be created through demonstration as well as their applications of chatbots in numerous areas such as traveling, banking, health, customer call centers and e-commerce. Additionally, the results of an example chatbbot for online food order service developed in the e-commerce domain is presented using Dialog-flow engine and Facebook Messanger. This research work represents the Chat flow, components of a chatbot, Implementation using Dialogflow.

AB - ChatBot can be described as software that can chat with people using artificial intelligence. A chatbot is a PC program that reenacts human discussion through voice orders or text visits or both. Chatbot, short for chatter-bot, is a man-made reasoning (AI) include that can be implanted and utilized through any significant informing applications. This software are recycled to achieve tasks such as rapidly responding to consumers, informing them, assisting to purchase products and providing better service to customers. This research paper showing how a chatbot can be created through demonstration as well as their applications of chatbots in numerous areas such as traveling, banking, health, customer call centers and e-commerce. Additionally, the results of an example chatbbot for online food order service developed in the e-commerce domain is presented using Dialog-flow engine and Facebook Messanger. This research work represents the Chat flow, components of a chatbot, Implementation using Dialogflow.

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M3 - Conference contribution

AN - SCOPUS:85113760755

T3 - Proceedings of the 6th International Conference on Communication and Electronics Systems, ICCES 2021

SP - 1479

EP - 1483

BT - Proceedings of the 6th International Conference on Communication and Electronics Systems, ICCES 2021

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Y2 - 8 July 2021 through 10 July 2021

ER -

Savanur A, Niranjanamurthy M, Amulya MP, Dayananda P. Application of Chatbot for consumer perspective using Artificial Intelligence. In Proceedings of the 6th International Conference on Communication and Electronics Systems, ICCES 2021. Institute of Electrical and Electronics Engineers Inc. 2021. p. 1479-1483. 9488990. (Proceedings of the 6th International Conference on Communication and Electronics Systems, ICCES 2021). doi: 10.1109/ICCES51350.2021.9488990

Application of Chatbot for consumer perspective using Artificial Intelligence

Abstract

Publication series

Conference

UN SDGs

All Science Journal Classification (ASJC) codes

Access to Document

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