TY - GEN
T1 - Chatbot for university related FAQs
AU - Ranoliya, Bhavika R.
AU - Raghuwanshi, Nidhi
AU - Singh, Sanjay
N1 - Publisher Copyright:
© 2017 IEEE.
PY - 2017/11/30
Y1 - 2017/11/30
N2 - Chatbots are programs that mimic human conversation using Artificial Intelligence (AI). It is designed to be the ultimate virtual assistant, entertainment purpose, helping one to complete tasks ranging from answering questions, getting driving directions, turning up the thermostat in smart home, to playing one's favorite tunes etc. Chatbot has become more popular in business groups right now as they can reduce customer service cost and handles multiple users at a time. But yet to accomplish many tasks there is need to make chatbots as efficient as possible. To address this problem, in this paper we provide the design of a chatbot, which provides an efficient and accurate answer for any query based on the dataset of FAQs using Artificial Intelligence Markup Language (AIML) and Latent Semantic Analysis (LSA). Template based and general questions like welcome/ greetings and general questions will be responded using AIML and other service based questions uses LSA to provide responses at any time that will serve user satisfaction. This chatbot can be used by any University to answer FAQs to curious students in an interactive fashion.
AB - Chatbots are programs that mimic human conversation using Artificial Intelligence (AI). It is designed to be the ultimate virtual assistant, entertainment purpose, helping one to complete tasks ranging from answering questions, getting driving directions, turning up the thermostat in smart home, to playing one's favorite tunes etc. Chatbot has become more popular in business groups right now as they can reduce customer service cost and handles multiple users at a time. But yet to accomplish many tasks there is need to make chatbots as efficient as possible. To address this problem, in this paper we provide the design of a chatbot, which provides an efficient and accurate answer for any query based on the dataset of FAQs using Artificial Intelligence Markup Language (AIML) and Latent Semantic Analysis (LSA). Template based and general questions like welcome/ greetings and general questions will be responded using AIML and other service based questions uses LSA to provide responses at any time that will serve user satisfaction. This chatbot can be used by any University to answer FAQs to curious students in an interactive fashion.
UR - http://www.scopus.com/inward/record.url?scp=85042647622&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85042647622&partnerID=8YFLogxK
U2 - 10.1109/ICACCI.2017.8126057
DO - 10.1109/ICACCI.2017.8126057
M3 - Conference contribution
AN - SCOPUS:85042647622
VL - 2017-January
T3 - 2017 International Conference on Advances in Computing, Communications and Informatics, ICACCI 2017
SP - 1525
EP - 1530
BT - 2017 International Conference on Advances in Computing, Communications and Informatics, ICACCI 2017
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 2017 International Conference on Advances in Computing, Communications and Informatics, ICACCI 2017
Y2 - 13 September 2017 through 16 September 2017
ER -