TY - GEN
T1 - Development of an Integrated Knowledge and Technology Management Model for the Higher Education
AU - Thimmappa, B. H.S.
AU - Motlagh, Farahnaz Golrooy
AU - Shetty, Dasharathraj K.
AU - Rajendra, B.
AU - Pai, Asha S.
AU - Rodrigues, Lewlyn L.R.
PY - 2019/4/1
Y1 - 2019/4/1
N2 - The present higher educational institutions are vying for excellence and strive to meet the expectations of individuals, organizations and the social institutions in their external environments. Knowledge Management (KM) and Total Quality Management are the most common of the tools which these institutions have adopted based on the success stories in the industrial organizations. Considering these dual paradigms in higher education, this paper focuses on the integrated approach that makes an attempt to combine KM into TQM processes/practices. The paper is oriented towards the perspectives on organizational excellence that can be achieved by incorporating KM concepts into the TQM processes, which forms a cycle of continuous improvement and development. The article identifies the key parameters with suppliers and customers as the external environment acting on input and output of the system linked to organizational excellence. The perspectives on the integrated approach in higher education are also discussed addressing the demand and supply side of higher education.
AB - The present higher educational institutions are vying for excellence and strive to meet the expectations of individuals, organizations and the social institutions in their external environments. Knowledge Management (KM) and Total Quality Management are the most common of the tools which these institutions have adopted based on the success stories in the industrial organizations. Considering these dual paradigms in higher education, this paper focuses on the integrated approach that makes an attempt to combine KM into TQM processes/practices. The paper is oriented towards the perspectives on organizational excellence that can be achieved by incorporating KM concepts into the TQM processes, which forms a cycle of continuous improvement and development. The article identifies the key parameters with suppliers and customers as the external environment acting on input and output of the system linked to organizational excellence. The perspectives on the integrated approach in higher education are also discussed addressing the demand and supply side of higher education.
UR - https://www.scopus.com/pages/publications/85070576459
UR - https://www.scopus.com/pages/publications/85070576459#tab=citedBy
U2 - 10.1109/ICACTM.2019.8776777
DO - 10.1109/ICACTM.2019.8776777
M3 - Conference contribution
T3 - 2019 International Conference on Automation, Computational and Technology Management, ICACTM 2019
SP - 288
EP - 292
BT - 2019 International Conference on Automation, Computational and Technology Management, ICACTM 2019
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 2019 International Conference on Automation, Computational and Technology Management, ICACTM 2019
Y2 - 24 April 2019 through 26 April 2019
ER -