Efficient implementation of refund process in online shopping industry internal tool-oms

M. Niranjanamurthy, Bhawna Nigam, N. M. Niveditha, E. Naresh

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)


Online shopping is one of the most top domain industries. It refers to buying and selling goods through internet. The purpose of this research work is to recommend Electronic Commerce domain industry to integrate and implement functionality in existing Order Management System (OMS) model. For increasing sales, revenue and Customer interest on particular store this research work proposing Efficient implementation of Refund process of online shopping Industry in Internal Tool under Order Management System (OMS). The amount of currency that is given back to customer, especially, since customer is not happy with a product or service that you have purchased. Proposed Refund process contains three phases they are: Process a refund, Authorize a refund, Edit a Refund. Process a Refund option enables you to process a refund request. Authorize a Refund option enables you to authorize a refund. Edit a Refund option enables you to edit a refund. Using this Refund functionality options industry people can do refund process very effectively.

Original languageEnglish
Pages (from-to)1938-1946
Number of pages9
JournalInternational Journal of Recent Technology and Engineering
Issue number6
Publication statusPublished - 03-2019

All Science Journal Classification (ASJC) codes

  • Engineering(all)
  • Management of Technology and Innovation


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