Evaluation of students' perceptions of library service quality using LibQUAL model: The case study in Hospitality Institute in India

The purpose of this study is to evaluate the hospitality students' perception of library service quality provided by the institute using a well-known measurement model LibQUAL. A structured questionnaire with 22 items on three dimensions of LibQUAL was distributed to undergraduate (UG) and postgraduate (PG) students using Google forms. The mean differences between the UG and PG was analyzed using independent sample t-test. The findings suggest that there is a significant difference in the mean perception of undergraduate and post graduate students about the library services provided by the institute. This study provides practical insight to library managers about the perception of services provided. The library administrators need to take note of these differences in the perception and bring the necessary changes in their standard operating procedure to improve the quality of services provided.