Factors influencing sustainable E-participation in public service delivery: A case of rail infrastructure project

This research aims to analysis factors influencing sustainable e-participation in development projects. The case of a semi-high-speed rail infrastructure project in a south Indian state is examined in this paper. The analysis considers e-participation-related social media content and news items from 2017 to 2022. Results reveal development themes and campaign strategies influence long-term e-participation. The findings demonstrate that government social media initiatives significantly influence knowledge generation in development projects and thus better-informed e-participation. The growing information-seeking culture among e-participants, on the other hand, compels for knowledge resources and the readiness of the initiators to divulge suitable decisions to meet citizens’ requirements. Current research is limited by its concentration on a rail project. The moderators are expected to construct campaign event plans and involve rail initiatives to enable sustainable e-participation. Unlike previous studies that focused on the delays due to e-participation, the current research portrays the improvement of public service delivery.