Implementation and Evaluation of the Patient Reported Incident Management System (PRIM): A Pilot Implementation for Patient Empowerment

This study aims to identify the nature and prevalence of patient safety incidents and the design, development, and implementation of a patient-reported incident management system. The system’s effectiveness in capturing patient-reported incidents and promoting patient empowerment was also evaluated. Findings reveal that nearly 33.8% of patients reported experiencing a patient safety incident, with 81.6% of these incidents identified by the patients themselves. After the implementation of the system, 47% of reported incidents were addressed by staff, indicating a significant improvement in patient empowerment. Furthermore, there was a 71% increase in overall incident reporting. Following the introduction of the patient-reported incident management system, 67% of patients reported feeling more empowered, and 53% provided positive feedback regarding the system’s user-friendliness.