Perception and satisfaction level of remote login access users: A study

The library is a knowledge center where all the resources, regardless of print and e-resources are made available to the user. E-resources are the backbone of any digital library in this information superfluous era. Most of the modern library users are referring e-resources for their learning, teaching and research activities. Remote login access to e-resources is the best practice of any library which helps the users to access their desired information wherever they stay without wasting time. It gives an opportunity for the best use of the e-resources and offers easy access to various resources of the library through its interface from anywhere. In this study, an attempt has been made to understand the perception of users of the remote access facility provided by the Health Sciences Library, Kasturba Medical College, Manipal Academy of Higher Education, Manipal. The main aim of the study is to determine the satisfaction level of users about the remote access facility provided by the library. A questionnaire-based survey was conducted. Questionnaires were sent to 187 registered users of remote access service of the library. The study has identified the various benefits of remote access facility and the problems faced by the registered users to access subscribed e-resources remotely. After the investigation, the study suggested some important points for consideration.