Robotics in Hotel Services: Housekeeping, Reception, and Concierge Services

The hospitality industry transforms as robotics integrate into hotel services, reshaping housekeeping, reception, and concierge operations. Service robots perform tasks from automated room cleaning and linen delivery to self-service check-in, facial recognition-based reception, and AI-driven concierge assistance. These technologies enhance operational efficiency, reduce labor constraints, and support service quality while allowing human staff to focus on personalized guest interactions. As hotels adapt to rising guest expectations, robotics emerge as an enabler of innovation, redefining service experience and competitiveness in modern hospitality. Robotics in Hotel Services: Housekeeping, Reception, and Concierge Services explores the intersection of AI and the hotel industry. It offers a comprehensive overview of how AI technologies reshape the way hotels operate, engage with guests, and pursue sustainable practices, providing theoretical foundations, real-world applications, and forward-looking insights into a rapidly evolving landscape. This book covers topics such as guest experience, reception automation, and smart technology, and is a useful resource for business owners, engineers, academicians, researchers, and scientists. Coverage: The many academic areas covered in this publication include, but are not limited to: • Artificial Intelligence (AI) • Business Intelligence • Concierge Services • Guest Experience • Hospitality and Tourism • Hotel Services • Housekeeping • Organizational Development • Reception Automation • Robotics • Service and Operations • Smart Technology • Sustainable Development.