Social media integrated mobile government adoption model: investigating adoption behaviour in Karnataka's smart cities

Digital transformation like m-government and social media (SM) plays an ornamental role in boosting government services and supports smart city mission. However, the public's dissatisfaction with government's use of SM and lower adoption of m-government, necessitates more research into citizens' perspective on these. Hence, the study integrates diffusion of innovation and uncertainty reduction theories with SM-influence and few external variables to analyse people's usage-intention in Karnataka's smart cities. The questionnaire survey yielded 1,444 citizen responses, which were statistically tested using PLS-SEM. The factors relative advantage, compatibility, facilitating condition, and trust were proved significant. Also, the importance of being aware of specific aspects like relative advantage and compatibility (mediators) proved vital. Information quality and transparency were found critical in enhancing trust and thereby impacting usage-intention. Finally, SM is proven significant in strengthening trust, transparency, social influence, image and awareness. The discussions and research implications are expanded upon in this paper.