TY - JOUR
T1 - The Bright and Dark Sides of the Relationship Between Relational Capital and Organizational Resilience
T2 - The Moderating Role of Human Capital
AU - Chowdhury, Mesbahuddin
AU - Prayag, Girish
AU - Patwardhan, Vidya
N1 - Publisher Copyright:
© 2024 The Author(s). Published with license by Taylor & Francis Group, LLC.
PY - 2024
Y1 - 2024
N2 - Using social capital theory and social identity theory, this study evaluates the relationship between relational capital and organizational resilience and the moderating role of human capital in this relationship. Based on a sample of 523 respondents from full-service restaurants in Karnataka, India, an inverted “U” shaped relationship between relational capital and organizational resilience was identified. Human capital has a significant moderating effect on the relationship between internal relational capital and organizational resilience. We identify implications for investments in relationship building activities and restaurant management. This is the first study that investigates the “U” shaped relationship between internal and external relational capital and organizational resilience of restaurants. We also show the moderating effect of human capital on the relationship between relational capital and organizational resilience.
AB - Using social capital theory and social identity theory, this study evaluates the relationship between relational capital and organizational resilience and the moderating role of human capital in this relationship. Based on a sample of 523 respondents from full-service restaurants in Karnataka, India, an inverted “U” shaped relationship between relational capital and organizational resilience was identified. Human capital has a significant moderating effect on the relationship between internal relational capital and organizational resilience. We identify implications for investments in relationship building activities and restaurant management. This is the first study that investigates the “U” shaped relationship between internal and external relational capital and organizational resilience of restaurants. We also show the moderating effect of human capital on the relationship between relational capital and organizational resilience.
UR - https://www.scopus.com/pages/publications/85203246533
UR - https://www.scopus.com/pages/publications/85203246533#tab=citedBy
U2 - 10.1080/15256480.2024.2400720
DO - 10.1080/15256480.2024.2400720
M3 - Article
AN - SCOPUS:85203246533
SN - 1525-6480
VL - 26
SP - 1105
EP - 1135
JO - International Journal of Hospitality and Tourism Administration
JF - International Journal of Hospitality and Tourism Administration
IS - 5
ER -