The Bright and Dark Sides of the Relationship Between Relational Capital and Organizational Resilience: The Moderating Role of Human Capital

Using social capital theory and social identity theory, this study evaluates the relationship between relational capital and organizational resilience and the moderating role of human capital in this relationship. Based on a sample of 523 respondents from full-service restaurants in Karnataka, India, an inverted “U” shaped relationship between relational capital and organizational resilience was identified. Human capital has a significant moderating effect on the relationship between internal relational capital and organizational resilience. We identify implications for investments in relationship building activities and restaurant management. This is the first study that investigates the “U” shaped relationship between internal and external relational capital and organizational resilience of restaurants. We also show the moderating effect of human capital on the relationship between relational capital and organizational resilience.