Understanding Consumer Acceptance of M-Wallet Apps: The Role of Perceived Value, Perceived Credibility, and Technology Anxiety

Jayanthi Thanigan; Srinivasa N. Reddy; Priya Sethuraman; J. Irudhaya Rajesh

doi:10.4018/JECO.2021010104

Understanding Consumer Acceptance of M-Wallet Apps: The Role of Perceived Value, Perceived Credibility, and Technology Anxiety

Jayanthi Thanigan, Srinivasa N. Reddy, Priya Sethuraman, J. Irudhaya Rajesh

T A Pai Management Institute, Manipal

Research output: Contribution to journal › Article › peer-review

3 Citations (Scopus)

Abstract

The m-wallet apps market in India is an evolving industry. M-wallet app companies could use the consumer insights from this study to design suitable strategies to retain existing users and attract new customers. Earlier studies in m-wallet app adoption in India have been restricted to GPRS services only. This study is unique in extending use of the UTAUT model theoretical framework to understand the factors influencing customers using the evolved 4G technology in India. The research hypothesis, based on the extended UTAUT model, was empirically tested using structural equation modeling. There was a significant improvement in the overall explanatory power of the extended UTAUT model over the original UTAUT.

Original language	English
Pages (from-to)	65-91
Number of pages	27
Journal	Journal of Electronic Commerce in Organizations
Volume	19
Issue number	1
DOIs	https://doi.org/10.4018/JECO.2021010104
Publication status	Published - 01-01-2021

All Science Journal Classification (ASJC) codes

Computer Science Applications
Computer Networks and Communications
Strategy and Management
Marketing

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10.4018/JECO.2021010104

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Understanding Consumer Acceptance of M-Wallet Apps: The Role of Perceived Value, Perceived Credibility, and Technology Anxiety

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