TY - JOUR
T1 - Usefulness and barriers of adoption of social media for disability services
T2 - an empirical analysis
AU - Alathur, Sreejith
AU - Pai, Rajesh R.
N1 - Funding Information:
This research is supported by funding from Indian Council of Social Science Research (ICSSR), Government of India.
Publisher Copyright:
© 2022, Emerald Publishing Limited.
PY - 2023/2/10
Y1 - 2023/2/10
N2 - Purpose: This study aims to examine the factors that influence the adoption of social media to meet the service needs of persons with disabilities. Design/methodology/approach: This study outlines the social media adoption model in disability services by using theories of persons with disabilities’ resistance, extreme-ableist expressions and exploit-ecological theories. A questionnaire survey is conducted among citizens who participate in disability-related activities. Findings: The adoption of social media is influenced by disability norms, administrative and platform support. Emerging trends, such as disability politics and inclusion, are inconsequential. Research limitations/implications: Results implicate that frequent sharing of disability rights perspectives and awareness initiatives can enhance social media platforms for disability services. Practical implications: In regional disability services, the scope of social media is hampered by a lack of reporting capabilities and a paucity of digital content sensitive to disability. Originality/value: The disability interest group reported less specialised services enabled by social media from developing nations. The current study addresses this research gap.
AB - Purpose: This study aims to examine the factors that influence the adoption of social media to meet the service needs of persons with disabilities. Design/methodology/approach: This study outlines the social media adoption model in disability services by using theories of persons with disabilities’ resistance, extreme-ableist expressions and exploit-ecological theories. A questionnaire survey is conducted among citizens who participate in disability-related activities. Findings: The adoption of social media is influenced by disability norms, administrative and platform support. Emerging trends, such as disability politics and inclusion, are inconsequential. Research limitations/implications: Results implicate that frequent sharing of disability rights perspectives and awareness initiatives can enhance social media platforms for disability services. Practical implications: In regional disability services, the scope of social media is hampered by a lack of reporting capabilities and a paucity of digital content sensitive to disability. Originality/value: The disability interest group reported less specialised services enabled by social media from developing nations. The current study addresses this research gap.
UR - http://www.scopus.com/inward/record.url?scp=85145746499&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85145746499&partnerID=8YFLogxK
U2 - 10.1108/TG-06-2022-0094
DO - 10.1108/TG-06-2022-0094
M3 - Article
AN - SCOPUS:85145746499
SN - 1750-6166
VL - 17
SP - 147
EP - 171
JO - Transforming Government: People, Process and Policy
JF - Transforming Government: People, Process and Policy
IS - 1
ER -