Usefulness and barriers of adoption of social media for disability services: an empirical analysis

Sreejith Alathur, Rajesh R. Pai

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)


Purpose: This study aims to examine the factors that influence the adoption of social media to meet the service needs of persons with disabilities. Design/methodology/approach: This study outlines the social media adoption model in disability services by using theories of persons with disabilities’ resistance, extreme-ableist expressions and exploit-ecological theories. A questionnaire survey is conducted among citizens who participate in disability-related activities. Findings: The adoption of social media is influenced by disability norms, administrative and platform support. Emerging trends, such as disability politics and inclusion, are inconsequential. Research limitations/implications: Results implicate that frequent sharing of disability rights perspectives and awareness initiatives can enhance social media platforms for disability services. Practical implications: In regional disability services, the scope of social media is hampered by a lack of reporting capabilities and a paucity of digital content sensitive to disability. Originality/value: The disability interest group reported less specialised services enabled by social media from developing nations. The current study addresses this research gap.

Original languageEnglish
Pages (from-to)147-171
Number of pages25
JournalTransforming Government: People, Process and Policy
Issue number1
Publication statusPublished - 10-02-2023

All Science Journal Classification (ASJC) codes

  • Public Administration
  • Computer Science Applications
  • Information Systems and Management


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